At Neonsfeer, we create each neon sign by hand, customized just for you. Here’s our policy regarding returns, defects, and cancellations:
1. Defective or Incorrect Items
- If your neon sign arrives defective or doesn’t match your order, please contact us within 7 days of delivery at info@neonsfeer.com.
- We’ll assess the issue and, if necessary, send you a free replacement.
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Note: Since all of our products are custom-made, we cannot offer refunds, only replacements.
2. Cancellations
- You can cancel your order within 2 hours of placing it. After that, production begins and the order cannot be canceled.
- Send your cancellation request to info@neonsfeer.com.
3. Return Policy for Stock Items
- For items that are in stock, you can request a return within 14 days.
- The product must be unused and returned in its original packaging.
- Contact us at info@neonsfeer.com for return instructions.
Note: Neon Collection mockups do not fall under the category of 'products in stock'. These items are made to order and are considered custom products. Therefore, these mockups cannot be returned.
4. Warranty
- You have a 24-month warranty on all products purchased after July 1, 2022.
- For products purchased before that date, there is a 12-month warranty.
- If your neon sign breaks within the warranty period, let us know and we’ll replace it for free.
5. Important Note
- Each neon sign is handmade. There may be slight differences between the final product and the design preview you received.
