Shipping & Delivery
At Neonsfeer, our aim is to get your order to you as fast as possible, wherever you live. That said, every product is made by hand, which is why our lead times are a little longer.
HOW LONG DOES DELIVERY TAKE?
- Turnaround time 10-12 working days* (production + delivery)
- Fully tracked and signed-for service
As soon as your Neonsfeer sign ships, our team will send you the tracking number so you can follow your order.
*Delays can occur during peak season, such as the holidays, Christmas or Black Friday. For that reason, Neonsfeer cannot guarantee delivery dates.
DELIVERY WITH DPD
Our parcels are delivered by DPD. Two delivery attempts are made as standard. If the parcel cannot be delivered, it is automatically returned to us. We can send it out again in that case, but the shipping costs will be at your own expense.
WHAT ARE THE SHIPPING COSTS?
We offer free premium shipping to our customers. Please note that your Neonsfeer sign may be split into several parts. This allows us to save on shipping costs and keep offering our customers the best prices and free shipping. Once everything arrives, you can easily put your Neonsfeer sign together as one piece.
SPLITTING YOUR DESIGN
To save on your shipping costs, so we can keep offering you great prices, we may split your neon creation into separate parts. Once it arrives, simply mount the pieces next to each other on the wall so the design comes together as a whole.
TAXES AND IMPORT DUTIES
All prices include VAT. For business customers outside the Netherlands, a 0% rate can be applied.
WHERE IS MY NEONSFEER SIGN?
Once your parcel has shipped, you'll receive an email with a tracking number. You can use this link to follow your order: https://neonsfeer.nl/a/traceer-bestelling
MY TRACKING NUMBER ISN'T WORKING?
It can take up to 24 hours for your parcel's location to be updated. We ask for your patience. If the tracking number shows no information, or stays in one place for more than 3 days, please contact us at info@neonsfeer.nl
TAXES
All prices include VAT. For business customers outside the Netherlands and Belgium, a 0% rate can be applied.
INSPECTING YOUR ORDER
After your order is delivered, you have 48 hours to inspect your parcel for any damage. If there is damage, please report it within 48 hours of delivery. If damage is reported later, we are unfortunately no longer able to compensate for it.
QUESTIONS ABOUT YOUR ORDER
Do you have questions about your order? You're probably not the first to ask. Have a look at our frequently asked questions page first to see whether your question is answered there.
